Booking terms and instructions

On this page you will find the terms and instructions for KiipeilyAreena’s products and services. By purchasing a product or booking a service in our online store, you confirm that you have read them.

Safety instruction video
Terms of Purchase for Online Services and Events (courses, children’s birthday parties, events)
Membership terms and conditions
Cancelling a booking
Participation terms
Waiting list terms
Business customers
Rules and safety
Privacy policy

Safety instruction video

All first-time visitors and members must watch our safety instruction video before they start climbing. The video covers the most important safety rules of the gym.

Watch the safety instruction video

Terms of Purchase for Online Services and Events

These terms apply to services provided by KiipeilyAreena (hereinafter the “Service Provider”), such as climbing courses, birthday parties and other events (hereinafter the “service”), as well as their purchase through the online store or other sales channels. By accepting these terms at the time of purchase, the customer agrees to comply with them.

These terms are valid from 9 November 2026.

1. Registration and Payment

Registration for the service is binding.
As a rule, payment is made at the time of registration using the payment methods accepted in the online store. Payment is confirmed once the payment service provider has approved it as successful, and the place in the service is confirmed at the time of payment.
Exceptions are services paid on site and places received from a waiting list. For these, the place is confirmed when the customer has received a confirmation by email. Children’s birthday parties can be paid either right away online or on site (see section 7).
The customer receives an electronic confirmation of the registration and successful payment by email.

2. Cancellations and Changes

Free cancellation is possible up to 7 days before the service begins. During this time, you can cancel yourself online in the My pages section or by email to info@kiipeilyareena.com.
Later cancellations are made by email to info@kiipeilyareena.com:
- 48 hours to 6 days before the service begins: 50% of the amount paid will be refunded.
- Less than 48 hours before the service: no refund (except in the case of sudden illness, a medical certificate is required).
The Service Provider has the right to cancel or reschedule the service, for example due to an insufficient number of participants or force majeure. The customer may be offered a new date or a full refund.
For cancellations of children’s birthday parties, see section 7.

3. Participant’s Obligations

The customer is responsible for their own state of health and for their ability to participate in the service.
The customer agrees to follow the safety instructions given by the instructor or staff.
The Service Provider has the right to remove from the service a person who endangers safety. In such cases, no refund will be given.

4. Limitation of Liability

The Service Provider is responsible for the proper organization and safety of the service.
The customer participates in the service at their own risk. Climbing always involves a risk of injury.
The Service Provider is not liable for damages resulting from the customer’s actions contrary to instructions, an inadequate state of health, or other causes beyond its control.
We recommend that all participants have their own accident insurance. Please check your insurance terms to make sure climbing is covered, as some policies exclude climbing or require a separate sports add-on. For minors, the guardian is responsible for insurance coverage.
The gym rules also apply: Rules and safety.

5. Processing of Personal Data

Information provided by the customer at registration is processed in accordance with the privacy policy for the purpose of organizing the service and managing the customer relationship.

6. Applicable Law and Dispute Resolution

These terms are governed by Finnish law. Any disputes will primarily be resolved through negotiation. If no agreement is reached, the matter will be settled by the Consumer Disputes Board or the competent district court.

7. Children’s Birthday Parties

Booking: Birthday parties can be booked in the online store no earlier than 120 days and no later than 21 days before the party. For dates closer than that, please ask by email at info@kiipeilyareena.com.
Price and payment: Up to 10 children €300, 11–15 children €330 (prices include VAT). The price includes a climbing area and an instructor for your group for 75 minutes, all equipment, and the party room for 45 minutes after climbing. You can pay right away online when booking, or on site at the reception before the party begins.
Cancellation and rescheduling: The booking can be cancelled or rescheduled free of charge online up to 7 days before the party. After that, cancellations are made by email to info@kiipeilyareena.com. For late cancellations, section 2 applies whether or not the booking has been paid for in advance online: when cancelling 48 hours to 6 days before the party, 50% of the price remains payable, and when cancelling less than 48 hours before, the full price remains payable (except in the case of sudden illness, a medical certificate is required). For a booking paid online, the part of the price that does not remain payable is refunded.
Number of participants: Up to 15 children. Only children count towards this limit, not adults. Parties of more than 15 children are not organised. Choose the group size when booking (up to 10 or 11–15 children). If more children arrive than were booked, we charge the price difference (€30) at the reception. Please let us know about any change in the number of participants as soon as possible.
Advance information: We will send you an information request by email 20 days before the party and a reminder 10 days before. In your reply, please tell us the birthday child’s name and age, the number and ages of the participating children, and anything else we should know (e.g. allergies), at least 7 days before the party. If the booking is made closer to the date, we will ask for the information in the booking confirmation.
Adult supervision: Participation requires at least one adult for every 10 children (at least two adults for a group of 11–15 children). Adults are responsible for the children throughout the visit, including in the party room and while waiting for their turn to climb. The instructor guides and supervises the climbing, and participants must follow the instructor’s instructions.
Party room: The room is available for 45 minutes after climbing and must be cleaned after use. Due to fire alarms, candles cannot be lit.
Instructions and FAQ: Birthday parties – instructions and frequently asked questions

Membership terms and conditions

The terms and conditions for the one-year membership and the Flexible Membership, as well as membership benefits, can be found on our membership pages: Membership terms.

Cancelling a booking

Courses and events: You can cancel your booking free of charge online up to 7 days before the service begins. Later cancellations are made by email to info@kiipeilyareena.com: 48 hours to 6 days before, we refund 50% of the amount paid, and less than 48 hours before, no refund is given (except in the case of sudden illness, a medical certificate is required).
Place received from a waiting list: If you cannot attend, please let us know as soon as possible at info@kiipeilyareena.com so the place can be given to the next person.
Children’s birthday parties: Free cancellation or rescheduling online up to 7 days before the party. After that, please contact info@kiipeilyareena.com. For late cancellations, section 2 applies (50% of the price remains payable when cancelling 48 hours to 6 days before; less than 48 hours before, the full price remains payable). For a booking paid online, the part of the price that does not remain payable is refunded.
Memberships: Cancellation and termination of memberships are described in the membership terms and conditions.

Please let us know about cancellations as early as possible so the place can be offered to others.

Participation terms

By participating in KiipeilyAreena’s courses, instructed groups, birthday parties or events, you agree to the following terms:

You are responsible for your own state of health and for your ability to take part in physical activity. Please tell the instructor in advance about anything they should know.
You follow the safety instructions given by the instructor and staff, as well as the gym rules: Rules and safety.
Climbing is at your own risk, also in instructed activities, and always involves a risk of injury. We recommend having your own accident insurance that also covers climbing.
The instructor has the right to stop the climbing or remove from the activity anyone who does not follow instructions or endangers safety.
Children under 14 must be accompanied by an adult guardian throughout the visit. The guardian is responsible for ensuring that the child is able to participate. At children’s birthday parties, the number of adults in section 7 applies (at least one adult for every 10 children).
Please arrive on time. Arriving late does not extend the booked time.

Waiting list terms

Joining the waiting list is free of charge.
When a place becomes available, the first person on the waiting list is automatically moved to the participant list and notified by email.
You can leave the waiting list up to 24 hours before the course begins. Places are assigned from the waiting list up to 24 hours before the start, so you will know a day in advance whether you can take part.
When you get a place, please pay for it at the reception before the course begins. If you cannot attend, please let us know as soon as possible at info@kiipeilyareena.com so the place can be given to the next person.
Being on the waiting list does not guarantee a place.