Terms of sale for business customers

Valid from 10 November 2026. These terms apply to all orders and contracts between Kiipeilyvisio Oy (KiipeilyAreena) and business or organisational customers. The details, prices and any separately agreed matters of each order are recorded on the order form. In the event of a conflict, the order form takes precedence over these terms. Consumer customers are subject to our booking terms. These terms are a translation; in case of discrepancy, the Finnish version prevails.

Contents

1. Formation of the contract

1.1. The contract is formed when both parties have signed the order form or when KiipeilyAreena has confirmed the order in writing (booking confirmation).

1.2. The customer’s contact person is responsible for having the authority to place the order on behalf of the customer.

1.3. An offer is valid for 30 days unless otherwise stated in the offer.

1.4. The customer provides its invoicing details when placing the order.

2. Prices and invoicing

2.1. Prices are determined by the current price list and the order form. Prices are stated excluding VAT, and VAT is added at the rate in force at the time.

2.2. Payment methods. Payment methods are e-invoice, invoice by email and, for corporate events, card payment on site. Payment term is 14 days net from the invoice date. An invoicing fee of €5 per invoice is charged. Payment for the ongoing corporate membership is further set out in clauses 5.4 and 5.6.

2.3. Late payments are subject to statutory late-payment interest under the Finnish Interest Act and collection costs.

2.4. Any complaints concerning an invoice must be made within 8 days of the invoice date.

2.5. Evening and weekend surcharge. A 50% surcharge applies to guided services and corporate events on weekdays from 17:00 to 22:00 and at weekends. The surcharge does not apply to the hourly rate of the meeting room. The gyms are very busy at these times, so group size may be limited.

3. Participants and safety

3.1. Participants must follow the gym rules and the instructions of staff and instructors. Staff have the right to stop any unsafe activity.

3.2. Each participant assesses whether their own health allows climbing and informs the instructor in advance of anything that may affect safety.

3.3. Climbing, especially bouldering, involves a risk of falling and injury. The customer is responsible for informing participants of this in advance.

3.4. Accident insurance for participants is the responsibility of the customer or the participant.

3.5. Corporate events and meeting days are open to participants aged 18 or over only.

4. Guided services and events

Applies to corporate events, meeting days, guided sessions and other instructed sessions.

4.1. Guided services and events must be booked at least 3 weeks in advance. Bookings made at shorter notice are confirmed only if an instructor and space are available.

4.2. The number of instructors is set according to group size. The minimum charge for an event is the price for 10 people unless otherwise agreed on the order form.

4.3. Cancellation. Cancellations by the customer must be made in writing, and the notice period is counted from receipt of the message. The following share of the confirmed price is charged:
– more than 30 days before: free of charge
– 30–7 days before: 50%
– less than 7 days before or no-show: 100%

4.4. Costs already incurred, such as products or services procured separately at the customer’s request, are charged regardless of when the booking is cancelled.

4.5. Changes to the number of participants. The number of participants can be reduced free of charge up to 7 days before. After that, the confirmed number is invoiced. Participants can be added subject to capacity.

4.6. Rescheduling. The booking can be rescheduled once free of charge if the request is made more than 30 days before and the new date is within 3 months. Otherwise the change is treated as a cancellation.

4.7. A single session in a recurring series can be cancelled free of charge up to 7 days before.

4.8. Partner services. Services provided by partners (food, sauna, partner premises) are subject to the partner’s confirmation and cancellation terms (clause 10). These are stricter than KiipeilyAreena’s own terms. Cancellation and change fees charged by the partner are invoiced to the customer even if KiipeilyAreena’s own part could still be cancelled free of charge. Example: if the customer cancels 35 days before, the climbing is free of charge, but 50% is charged for food and sauna at Biitsi.

4.9. If KiipeilyAreena has to cancel, it will primarily arrange a replacement instructor. Otherwise the customer may choose a new date or a full refund.

4.10. Meeting room. The meeting room can also be booked without a package at an hourly rate, invoiced according to actual use. Meeting rooms are available at Ristikko and Salmisaari.

5. Ongoing corporate membership (Workday Climbing)

5.1. Pilot. The ongoing corporate membership starts with a one-month pilot without commitment. The pilot is invoiced at the price agreed on the order form and ends automatically. A binding contract is formed only by a separate signature.

5.2. User seat. Each person registered under the customer in KiipeilyAreena’s customer system counts as one user seat. Invoicing is based on seats, not on the number of visits.

5.3. Seat lock. Seats can be added during the contract term, in which case invoicing increases from the following month. The number of seats cannot be reduced during the term. The seat of a departing employee can be transferred 1:1 to a new person.

5.4. Tier and price. The tier and seat price are set at the start of the contract based on the number of seats and the current price list. The tier is reviewed once per contract term, at 6 months. If the number of seats has then reached the next tier, the new tier and seat price apply from the next invoice. Seats added during the term are invoiced at the current tier price. Invoicing is monthly in advance, based on the number of seats on the invoicing date.

5.5. Usage hours. Free use is on weekdays from 10:00 to 17:00, up to 2 times per week, unless otherwise agreed on the order form. It covers all three gyms. The members’ fitness gym is at Ristikko and Salmisaari; Kalasatama has a smaller fitness area open to all customers.

5.6. Cost sharing. If the customer shares the cost with the employee, the employee’s share is charged directly to their own card and the customer is invoiced only for its own share. If the charge to the employee’s card fails, it is retried up to 5 times in accordance with KiipeilyAreena’s membership terms. After that, the employee’s access is suspended until the payment has been settled.

5.7. Contract term. 12 months, binding for the entire term. The contract renews for a new 12-month term unless terminated in writing at least 2 months before the end of the term. Price changes are notified at least 3 months before the start of the new term.

5.8. Payments on termination. Payments made are not refunded. Notwithstanding termination, the current contract term is paid in full, and access ends at the end of the term. If the customer rescinds the contract due to a material breach by KiipeilyAreena (5.9), KiipeilyAreena refunds any amounts paid in advance for the period after rescission.

5.9. Rescission. Either party may rescind the contract if the other party materially breaches it and fails to remedy the breach within 14 days of written notice, or if the other party is declared bankrupt or enters corporate restructuring.

5.10. Guided sessions. The number of guided sessions included in the membership depends on the tier. A session lasts 60 minutes, and up to 20 people can take part with one instructor. The customer handles participant registration. A session can be cancelled free of charge up to 7 days before; otherwise it is considered used. An unused session can be carried over to the following month, after which it expires. Additional sessions can be purchased according to the price list.

6. Liability

6.1. KiipeilyAreena is responsible for delivering the service with due care and professional skill.

6.2. KiipeilyAreena’s liability is limited to direct damages, up to the price paid for the service in question. Indirect damages, such as the customer’s other arrangement costs, are not compensated. This limitation does not apply to personal injury or to damage caused intentionally or through gross negligence.

6.3. KiipeilyAreena is not liable for property brought onto the premises by participants, such as items left in changing rooms or lockers, unless the damage is caused by KiipeilyAreena’s negligence.

6.4. The customer is liable for damage caused intentionally or negligently by its participants to KiipeilyAreena’s premises and equipment.

7. Force majeure

7.1. Neither party is liable for delay or damage caused by an impediment beyond its control. Such impediments include, for example, fire, water damage or other obstacle to using the premises, an order by the authorities, a widespread power or telecommunications outage, and a subcontractor’s delay for the same reason.

7.2. In the event of force majeure, the customer is offered a new date or a refund for the unused service. For the ongoing corporate membership, no refund is given if the other gyms can be used.

8. Personal data

8.1. KiipeilyAreena processes participants’ personal data in accordance with its privacy policy in order to manage the customer relationship.

8.2. The customer provides only the data needed to deliver the service and informs participants of the disclosure of their data.

8.3. For the ongoing corporate membership, KiipeilyAreena reports usage to the customer twice a year, using aggregated figures only, from which no individual can be identified.

9. Other terms

9.1. Entire agreement. The order form and these terms constitute the entire agreement between the parties and supersede any previous drafts, discussions and oral agreements. Changes and deviations must be agreed in writing.

9.2. Communications and brand. Either party may use the other party’s name, logo or the cooperation in public communications (e.g. as a reference or in employer branding) only with the other party’s written consent.

9.3. The contract may not be assigned to a third party without the other party’s written consent.

9.4. KiipeilyAreena may amend these terms. Amendments do not apply to orders already confirmed or to a contract term in progress.

9.5. The contract is governed by Finnish law. Disputes are primarily resolved through negotiation; otherwise they are settled in the Helsinki District Court.

10. Terms for partner services

10.1. General. KiipeilyAreena also invoices the customer for partner services. The partner’s part is subject to the partner terms below, which take precedence over clauses 4.3–4.6 of these terms. Cancellation, change and damage charges made by the partner are invoiced to the customer.

10.2. Biitsi (Suomen Beach Volley Oy, Salmisaari). Bookings are confirmed in writing, and invoicing details are provided with the booking. Provisional bookings are not made. The final number of participants and special diets must be notified at least 7 days before. Cancellation after the booking confirmation is charged at 50%, and less than 30 days before at 100% of the price of the partner services. Costs already incurred are always charged.

10.3. Gr8 Helsinki (Salmisaari). Changes and cancellations are free of charge up to 14 days before; after that, 100% is charged. For private events and the 4th-floor meeting rooms, the limit is 45 days. Changes to the number of participants must be notified at least 14 days before, and on the day the number may change by no more than ±10%. The customer is liable for any damage caused at full value. The age limit is 18 after 16:00.

KiipeilyAreena (Kiipeilyvisio Oy)
Business ID: 2270071-0
Energiakatu 3, 00180 Helsinki, Finland
info@kiipeilyareena.com